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The purpose of the Customer Quality Engineer is to support, strengthen & advance the mission and operating philosophy of the Company team. The Customer Quality Engineer must maintain a high degree of professionalism when working with team members, customers & suppliers, & must meet customer’s expectations while ensuring confidentiality of information. This is a very hands-on role & works collaboratively with other departments.Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processesDetermines quality improvement parameters by identifying statistical methods relevant to manufacturing processesShall be knowledgeable of & utilize basic statistical concepts, such as variation, control (stability), process capability & over-adjustment
when conducting analysis.
? Maintain & revise Quality Assurance Manual, Quality Assurance Procedures and Work Instructions as necessary to assure TS16949
registration & continued approval.
? Generate spreadsheets for data collection.
? Serve as Customer Representative to ensure that customer requirements are addressed.
? Develop PPAP (Production Part Approval Process) documentation for submission to customers for customer’s approval.
? Develop & analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of
finished products.
? Conduct annual MSAs (Measurement System Analysis) studies on all measurement methods used to verify special characteristics.
? Effectively complete internal audit corrective action requests in a timely manner.
? Formulate, document and maintain quality control standards & on-going quality control objectives.
? Interpret quality control philosophy to key personnel within company.
? Provide and oversee inspection activities for products throughout production cycle.
? Have understanding of root cause analysis and corrective action process.
? Design, develop and implement quality control training programs.
? Coordinate objectives with production procedures in cooperation with Shop Manager to maximize product reliability & minimize costs.
? Create, document and implement inspection criteria and procedures.
1. APQP process support (Using of the Q-tools, Establishes statistical reliability by using mean time before failure, 8D distribution, tests…)
2. Process/Product audit.
3. Knowledge of relevant customer required standards and focument control.
4. SOP/Serial Production Quality Control (Customer related)
5. Customer complaints handling (8D process).
6. Quality performance check from customer (B2B platform).
7. Weekly Q reporting and Monthly KPIs review (Prepares reports by collecting, analyzing, and summarizing data; making recommendations….)
8. SPC/analyse of production data and analyse of reject/warranty claims/parts (Maintains statistical process controls….,processes….,)
9. PPAP (Customer)
10. KVP/KAIZEN (Product/Customer related, Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes,...)
11. Command of 5 core tools (APQP, PPAP, FMEA,SPC,MSA) knowledge.