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招聘应聘:
招1人;当前37人应聘
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月薪水平:
¥5000-¥7000
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职位类别:
客服类
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工作地点:
太仓新区
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工作性质:
全职
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作息制度:
双休
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食宿情况:
有工作餐
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工作描述:
Pick up hotline calls
Handle all mails in Service line inbox
Monitor the technical request from Wechat of Krones CN public account
Create Tickets for technical requests
Create complaints
Arrange complaints parts delivery
Upload back- up programs from onsite
Chase defective parts return under complaints
7*24 on duty, include morning duty, night duty, weekend and holiday duty(轮流值班)
Collect the request/ solution and maintenance them on database or Krones Wiki
Update and maintenance data in CRM system regarding to customer request
Prepare reports/summary reports for technical support analysis of group areas
TS arrangement for TS presence, TS travel schedule plan, TS complaint/ open complaint and ticket statistics, monthly report for TS work etc.
Collect the safety stock suggestion from TS group and informed to the safety stock management on time
Help to monitor the second warehouse, send parts from 2nd warehouse when site need
应聘要求
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学历要求:
大专
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性别要求:
女
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外语能力:
英语 良好