1. Inquiry & Quotation: Handle inquiries for various metal materials from existing customers (standard finished goods and customers with signed annual agreements). Check customized requirements including material grade, specifications, process, tolerance, lead time, etc., and issue quotations with clear validity period, payment terms and after-sales clauses;
询价与报价：承接老客户各类金属材料询价（适用公司标准成品、已签订年度协议客户），核对材质、规格、工艺、公差、交期等定制需求后出具报价单，明确报价有效期、付款及售后条款;

2. Order & Contract Management: Review customer purchase orders and verify order data. Assist Account/Sales Managers in drafting sales contracts, and complete contract approval, stamping and filing in accordance with company procedures;
订单与合同管理：审核客户采购订单，校验订单信息；协助客户/销售经理起草销售合同，按公司流程完成合同审批、盖章与归档；

3. Order Execution & Process Control: Enter orders into SAP and release production instructions; synchronize information to Production and Quality departments, and monitor production scheduling and progress. Perform SAP operations such as finished goods receipt, raw material return and defect remarks. Evaluate order changes, identify abnormalities including lead time risks, quality issues and material shortages, and assist Account/Sales Managers to mitigate delivery risks;
订单执行与过程管控：订单录入 SAP 并下达生产指令，同步信息至生产、质量部门，跟进生产排产与进度；在SAP完成成品入库、原材料退库、缺陷备注等操作；评估订单变更，识别交期、品质、物料短缺等异常，协助客户/销售经理管控交付风险；

4. Shipment & Delivery Closure: After product acceptance, prepare delivery notes / payment schedules for customers and follow up on payment collection. Arrange goods issue in SAP and prepare shipping documents. Coordinate logistics, track goods until customer receipt; hand over relevant documents to customers and complete document filing;
出货与交付闭环：产品合格后，准备提货单/付款清单给客户，跟进收款。SAP系统安排出货，准备发货资料。安排物流，跟踪货物直至客户签收；向客户交付相关单据并完成资料归档；

5. Customer Complaint & Relationship Management: Assist Account/Sales Managers in handling customer complaints, complete SAP process operations per resolution plans, drive issue closure and retain relevant records. Create and maintain customer profiles, conduct customer visits as required to sustain customer relationships;
客诉与客户维护：协助客户/销售经理处理客户投诉，按方案完成SAP流程操作，推动问题闭环并留存相关记录；建立并维护客户档案，按需开展客户回访，维系客户关系；

6. Perform other tasks assigned by supervisor as required.
如工作需要可执行上级安排的其他任务。

• Minimum 3 years of working experience in manufacturing order management / internal sales / sales back-office. Experience in metal materials or machining industry is preferred;
至少3年制造业订单 / 内部销售 / 销售内勤经验，金属材料、机加工行业优先；
• Able to independently process order entry, inventory and document operations;
能独立完成订单录入、库存、单据操作；
• Ability to quickly learn product related information;
能够快速学习产品相关信息；

• Strong implementation capacity, cross-departmental communication and coordination skills, and team work ability;
较强的执行力，具备跨部门沟通协调能力和团队意识；
• Meticulous and rigorous, strong sense of responsibility and good time management skills.
细心严谨，有较强责任心和良好时间管理能力。

•Be familiar with the standard MS Office programs (Word, Excel, Outlook, PowerPoint)

•熟悉MS Office程序（Word、Excel、Outlook、PowerPoint）
•ERP/CRM knowledge of SAP or similar
SAP或类似方面的ERP/CRM知识