1.负责客户日常对接，受理订单咨询、产品咨询、售后问题、投诉及需求反馈，保持专业、高效沟通。
Be responsible for daily customer communication, handle order inquiries, product inquiries, after-sales issues, complaints and demand feedback, and maintain professional and efficient communication."
2.处理订单录入、跟进、交期确认、异常协调，确保订单流程顺畅、信息准确。
Handle order entry, follow-up, delivery date confirmation, and abnormal coordination to ensure a smooth order process and accurate information."
3.跟进生产、物流、仓库等内部环节，及时同步订单进度，解决交付、质量、退换货等问题。
Follow up on internal links such as production, logistics and warehousing, synchronize the progress of orders in a timely manner, and solve problems related to delivery, quality, returns and exchanges."
4.维护客户关系，提升客户满意度与忠诚度，按要求完成客户回访、满意度记录。
Maintain customer relationships, enhance customer satisfaction and loyalty, and complete customer follow-up visits and satisfaction records as required."
5.准确记录客户信息、沟通内容、问题处理过程及结果，形成台账与报表。
Accurately record customer information, communication content, problem handling process and results, and form ledgers and reports."
6.配合销售、生产、质量、物流等部门，执行公司客服标准与流程，符合合规和体系要求。
Cooperate with sales, production, quality control, logistics and other departments to implement the company's customer service standards and procedures, and comply with the compliance and system requirements"
7.完成上级安排的其他客户服务及数据整理相关工作。
Complete other customer service and data collation-related tasks assigned by superiors."