Responsible for the creation of the work team to resolve and give a satisfactory response to our clients after receiving a quality claim.
收到客户投诉后建立工作小组,制定解决客诉的方法并提供客户满意的答复。
Establish an effective communication with our clients that allows us to respond to their needs when quality problems arise.   
与客户有效的沟通，回复客诉关切的问题。
Manages and organizes the possible return and / or replacement of material after the customer complaint.
客户投诉后,协调沟通处理客户退货和/或换货。
Inform the departments involved of incidents claimed by customers.
通知涉及客户的相关部门。
Non-quality costs management.
客诉质量成本的管理。
Records, documents and keeps updated in the ERP all quality incidents.
在ERP系统中记录和更新所有的客诉内容。
Follow-up of the necessary corrective action and preventive action.
对所有客诉的改善和预防措施进行追踪及效果确认。