Tasks:
• Support Corporate QM Supply Chain Customer department to follow customer complaint case in Asia Pacific region.
• Be responsible and contact window of trading parts complaints in APAC, technical support on customer’s complaint or request regarding of quality topic.
• Organize related resource and cooperate with related departments to solve customer complaint issues.
• Technical analysis of customer returned parts, identification of root cause and definition of corrective actions by close cooperation with manufacturing, R&D, sales and Logistics etc.
• Documentation of the complaint in the system and initiation of the commercial settlement.
• Active customer support including visiting customer site if necessary.
• Providing management information as well as relevant key figures.
• Other tasks assigned by manager.

Requirements:
• Minimum Bachelor`s degree in electronics engineering.
• Minimum 5 years of experience in a similar position in electronics industry (preferably home appliances or automotive).
• Experience in working for an international manufacturing company.
• Deep technical knowledge of PCBA as well as a basic understanding for commercial operations.
• Experience in using problem-solving techniques like 8D, 5Why and Ishikawa etc. quality tools.
• SAP knowledge as an advantage.
• Business fluent in English.
• Good communication and negotiating skills as well as substantial experience in the communication with internal and external customers.