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职位信息
【834682】
首次录入:2021-05-20
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招聘应聘：招1人；当前6人应聘
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月薪水平：￥10000-￥15000
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职位类别：客服类
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工作地点：上海市
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工作性质：全职
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作息制度：双休
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食宿情况：有工作餐
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工作描述：
Job Title: Customer Service Supervisor (based in Shanghai office)
No. of Subordinates: 4
Job Objectives：
Supervise daily operations of C/S team, support Customer Service Manager in aspects such as, data analysis, sales contract review, etc. Regional Sales support and order processing responsibilities.
Key Responsibilities：
Provide pre-sales support to regional sales team, such as authorization letter, samples, test reports and bidding documents, etc.
Maintain CRM and set up monthly conference call with regional sales team.
Supervise team’s daily operations, and support Customer Service manager.
Communicate with both internal departments and customers to ensure all related issues, customer orders, forecast, Quotation, RMA, complaint, and all requirements can be taken care of and resolved in timely and efficient manner.
Set up the regular conference call with customers to review all action items and issues.
Be responsible for tracking AR.
Paperwork creating and Documents filing.
Maintain and improve the relationship with the customer.
Job Qualifications:
Very thoughtful; Good at problem solving.
Have sense to see overall situation and can make overall plans for the projects.
Capable of handling multiple, complex tasks simultaneously.
Good communication skill.
University degree in English related majors
Good English writing and speaking are must
Basic SCM & customer service knowledge, proficient in Office software operation, JDE usage is an advantage.
At least 5 years experiences in customer service related, preferable with team leading experience.
No. of Subordinates: 4
Job Objectives：
Supervise daily operations of C/S team, support Customer Service Manager in aspects such as, data analysis, sales contract review, etc. Regional Sales support and order processing responsibilities.
Key Responsibilities：
Provide pre-sales support to regional sales team, such as authorization letter, samples, test reports and bidding documents, etc.
Maintain CRM and set up monthly conference call with regional sales team.
Supervise team’s daily operations, and support Customer Service manager.
Communicate with both internal departments and customers to ensure all related issues, customer orders, forecast, Quotation, RMA, complaint, and all requirements can be taken care of and resolved in timely and efficient manner.
Set up the regular conference call with customers to review all action items and issues.
Be responsible for tracking AR.
Paperwork creating and Documents filing.
Maintain and improve the relationship with the customer.
Job Qualifications:
Very thoughtful; Good at problem solving.
Have sense to see overall situation and can make overall plans for the projects.
Capable of handling multiple, complex tasks simultaneously.
Good communication skill.
University degree in English related majors
Good English writing and speaking are must
Basic SCM & customer service knowledge, proficient in Office software operation, JDE usage is an advantage.
At least 5 years experiences in customer service related, preferable with team leading experience.
应聘要求
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学历要求：本科
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年龄要求：30岁 - 40岁
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工作经验：5年及以上
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外语能力：英语 六级
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电脑水平：熟练
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其他要求：
Job Qualifications：
1.Strong analytical and process orientation
2.Strong computer skills
3.A high level of written and oral communication skills
4.Understanding of Cross Functional teams and relationships particularly Supply Chain, Production and Sales
5.Formal qualifications in a relevant discipline (Admin/Sales/Mkting/Bus.)
6.Understanding of cross functional teams and relationships, particularly Supply Chain/Manufacturing, Sales & Marketing
7.Minimum of 7 years experience in a similar management/supervisory role
8.Experienced in a high paced, fast moving customer focused environment
9.Experience working with in ERP system
10.Experience within a manufacturing environment
11.Experience in export/import process and documentation.
1.Strong analytical and process orientation
2.Strong computer skills
3.A high level of written and oral communication skills
4.Understanding of Cross Functional teams and relationships particularly Supply Chain, Production and Sales
5.Formal qualifications in a relevant discipline (Admin/Sales/Mkting/Bus.)
6.Understanding of cross functional teams and relationships, particularly Supply Chain/Manufacturing, Sales & Marketing
7.Minimum of 7 years experience in a similar management/supervisory role
8.Experienced in a high paced, fast moving customer focused environment
9.Experience working with in ERP system
10.Experience within a manufacturing environment
11.Experience in export/import process and documentation.
