Job Description
This position is a multi-discipline position and the successful candidate will be required to support our international key accounts in the wider APAC region outside of China and Hong Kong, with high quality service and support. The roll also requires a competent approach to project management and you will be organized and logical. The position requires a high level of attention to detail and you will be required to be the internal liaison between our customers and our production facilities. You will be required to produce quotes with the support of internal colleagues in line with our contractual agreement from our international key accounts, track logistics timelines and liaise professionally with internal support networks. You will be creative and be required to produce presentations and proposals in line with our company standards. You will be competent in relaying information in a professional and concise manner to our customers. As a representative of Royal Ahrend APAC, you will be presentable and professional at all times and be client facing when required to be so.   



Main tasks include:

1. Identifying new projects and opportunities utilizing our existing database.
2. Working with APAC dealers/partners to secure projects.
3. Working with our global Key Account team to secure projects.
4. Inputting, maintaining and tracking project information in the CRM system.
5. Working with operations and R&D, to place orders and monitor order processing, delivery and installation.
6. Monitoring, mapping and reporting of market developments.
7. Follow up on and obtain approvals on submittals (drawings, samples, etc.)
8. Debt collection when required.   
9. Establish and maintain good customer relationships with clients at all times.   
10. Obtain written feed-back from customers on customer (dis)satisfaction.
11. Adhere to any reporting or procedures as deemed appropriate by the International IKAM Director.
12. Undertake any reasonable requests made by the International IKAM Director.
13. Be personally and professionally responsible to ensure that all project management tasks are done to the highest of standards and manage this process internally.   
14. Produce quotes as and when required.
15. Produce presentations in PowerPoint when required.
16. Maintain shared databases and accurately adhere to the Royal Ahrend APAC CRM policy.



Qualifications
1. High level of professional and intellectual ability (e.g. University degree or higher professional education in sales, business administration)
2. Experience in an international commercial Business to Business or Business to Customer environments with successful achievement of improvements in performance and or processes.
3. Experience of international (or local) tender processes and submissions
4. Preferably has an up-to-date network of influencers in the fields of Project managers, Facility managers, Procurement and / or Real Estate. – (preferred but not essential)
5. Sound knowledge of the commercial furnishings market (preferred but not essential)
6. Have an understanding of business economics.
7. A good knowledge of PC applications, particularly in relation to presentations and quoting. Excel, word, PowerPoint. (Essential)
8. You will have a network of key third party suppliers to draw on as required, of third party supplied commercial furniture products. (preferred but not essential)
9. Excellent command of English (Essential), both oral and written. Chinese speaking preferred.


Location
Our APAC Headquarters is located in Shanghai (Xintiandi),
Our APAC manufacturing HUB is located in Taicang close to Shanghai.
This position is based in Taicang.