1. Assist and answer enquiries from the Sales & Distribution via emails and phone calls when they faced technical challenges regarding the products, providing technical expertise and detailed information regarding products in the quickest manner, thus helping Sales & Distribution to solve customers’ problems about the product features, functions and additional options. 给销售和客户提供优质高效的空气处理机组（AHU）支持。包括投标支持，现场技术支持，特殊询单，特殊设计，销售培训，客户接待，投诉处理等。帮助销售赢得重大项目来提高公司的业务。
2. Provide technical support for Sales & Distribution when customers request for products modification/re-design/design special. Work with Product Engineering, Purchasing, Production Planning and Production, and lead in meetings and discussion to develop solutions. 给销售团队提供技术支持，同时给客户提供其特殊要求的支持。和工厂的技术，采购，计划，生产等相关部门一起讨论和提供解决方案。
3. Arrange and host consumer witness tests whereby the products are being tested in the customers’ sight after purchase. Needs to prepare proposal and documentations, detailing test targets and American Refrigeration Institution (ARI) standard, and test catalogs for customers’ review before testing and generate test result report. 负责客户接待工作。包括客户参观，客户验货，第三方检验，机组见证测试等。
4. Receive and check customers’ sales orders to ensure that it adhere to industrial standards and Trane’s production methods and requirements before issuing approval for Sales & Distribution to confirm the orders with the customers. 检查和处理销售端的特殊订单，以确保工厂有能力设计生产检验这些特殊要求。
5. Work with Product Engineering to maintain an updated and good understanding of products’ functions, technical specifications, strength, components, compatibility and system’s operation. Maintain and update the database for technical knowledge, prices, competitors’ products and etc for the purpose of sharing with the whole team    和技术部工程师一起维护更新产品的特性，技术规格，零部件清单以及系统运行等。维护和更新机组后台数据库。 分享价格成本和竞争对手的数据等。
6. Prepare and provide product data report, eg. order quantity and price amount, sales quantity & price amount and percent of one model versus total models for all principal products for Product Management department. These data have to be summarized by Product Sales Support Engineer, and are available from Production Planning or Finances.    提供一些产品数据报告，包括订单数量，价格，销量，市场份额等。协助产品管理部门管理这些产品。
7. Performs software, ie. TOPSS, Spectrum and Cincom maintenance. Product Sales Support Engineer will be responsible for updating and editing products’ price list and database according to market movement and changes in product line. 一些软件系统的维护，包括选型软件，价格软件，成本系统，订单系统等。
8. All above mentioned salesman and customers conver all reginons factory served.    Not Asia only. 上述服务覆盖太仓工厂产品销售到的所有区域，不局限于亚洲。

• Bachelor degree (or above) in Electrical/Mechanical Engineering and major in HVAC or refrigeration 本科或以上学历，暖通空调或相关学历。
• Strong AHU product knowledge；了解AHU产品知识
• 2 years’ or above AHU work experience in engineering； 2年或以上AHU相关行业的工作经历。
• Good presentation skill and interpersonal skill to ensure buy in. 良好的表达能力和沟通能力。
• Fluent in English & Mandarin.    英语书写流利。口语能交流。