Responsible for project delivery and customer field service in China.

Responsibilities:
Planning, organizing and controlling of onsite installations, commissioning, Repairing and Maintenance for customers.
Coordinate with internal operation team and sales team to ensure project delivery and lead time.
Controls service expenses to meet budget guidelines.

Relationships and Roles:
Project installation, commissioning, repairing and maintenance to get customer confirmation and final acceptance.
Handle customer complaints and improve customer satisfaction.
Project schedule and cost control.
Maintains contact with end customer’s operations, service and maintenance to ensure the highest level of customer satisfaction.
Demonstrates ability to interact and cooperate with all customers.
Troubleshoots customer problems with our equipment.
Provides information for Aftersales to increase sales on spare parts.
Provides information on product application and technical assistance.
Performs technical training on products and applications to customers and resellers.
Provides support to sales manager and Aftersales through assistance with service.
Conduct field tests with KAM to sharpen engineering and product performance.
Recommend product improvements to Product Development Team.
Interacts with Quality departments to work as a team to provide our customers with excellent service

Job Specification:
Engineering degree
Willingness to travel (occasionally travel during National Holiday and weekend)
Strong dust collector understanding of customer issues and ability to solve customer issues
Ability to communicate technical information to customers Experience in dust collection, air movement or related industries.
Computer skills with Microsoft Word, Outlook, Excel and CAD.
English communication capability by oral and written.