Qualifications
- University Graduate Major in Engineering
- Min 4 years’ experience in after sales service, maintenance or technical support.
- Ideal background would be in plastic material handling， injection molding, extrusion or compounding processes.
- Can read English manual and technical documents.
- Can read the electrical, compressed air and hydro- diagram
- Can use CAD skilled.
- Good experience in installation, commissioning and maintenance, etc.
- Good communication and PR skills.
- Can drive.
- Positive attitude and a clear focus on assigned work.
- Mature, loyal, reliable, tolerant and hands-on.
- Travel up to 40% of working time within the PRC.
- Take responsibility and ownership.
- Willing to work extended hours continuously.
- Good team work spirit and capability in independent.
- Knowledge of using AutoCad
- Must be versed in the use of MS Office

Job Duties
- Can provide the solution to meet customer’s requirement both technically and economically
- Promote and sell service contract and spare parts.
- Provide technical support to sales.
- Work with Sales, Engineering, Applications, Service Support
- Repairing, testing and maintaining loan unit, warehouse and showroom equipment.
- Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.
- Performs field installation of equipment, technical installation, operation and maintenance, to include hardware/software maintenance support, in accordance with our customer specifications as directed by service manager or immediate supervisor
- Travel to customer sites to diagnose and repair problems associated with our company sold equipment, configuration, and usage.
- Perform in-house or on-site service training for our company equipment.
- Can solve the customer reported problems, and document them in the service report.
- Follow up with customers / OEM’s complaints and servicing needs.
- Provide technical support to the sales and application teams.
- Acts as local on-site representative to customer’s organizations, developing and maintaining relationships with customers.
- Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.
- Maintaining all soft and hardcopies equipment instruction manuals and continue to update the latest manual.
- Planning and scheduling planned and unplanned work.
- Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.
- Controlling servicing tools and testing equipment, maintenance stores and equipment.
- Provides general logistics and purchasing functions,
- Continue self-upgrading on new equipment knowledge and technology.
- As and when, service engineer are required to perform others areas of work within the company.
- Study the manuals or other related information to upgrade the technical knowledge.
- Contact existing customer regularly to get Motan equipments’ status and develop the relationship with customer.
- Complete the customer equipment’s database.