职责 RESPONSIBILITES:
• Working knowledge of industry standards, legislations, and resources
对行业标准、法规和资源有基本了解
• Project oversight for comprehensive and timely deliverables   
监督项目的整个流程并确保及时交付                                                                                                                                                                                   
• Monitor project milestones to maintain timelines through the life cycle from        approval to billing
监控项目里的各个时间节点，从批准项目到账单发送
• Primary contact and communicator between client and ACT for assigned projects in terms of confirmations, needs, and timely status updates
作为客户和ACT之间的主要联系人和沟通者，确认需求并提供及时状态更新
• Coordination of additional services to assigned projects as needed
根据需要协调分配项目
• Verification that all services rendered and reported
确认并发送所有的测试报告
• First approval of Reports   
报告首次审批
• Actual service reviews for project billing
审查并确认项目账单
• Project archiving and verifying all documentation is filed and delivered
项目存档，并验证所有文件已归档并交付

要求技能和能力 REQUIRED SKILLS AND COMPETENCIES:
• Solution oriented and proactive problem-solving skills
解决问题的能力强，积极主动
• High level of organization and ability to prioritize
极好的组织能力和优先级管理能力
• Comfortable in a task-oriented/process driven environment
能够适应任务导向/流程驱动的工作环境
• Excellent written and verbal communications
较强的书面和口头沟通能力
• Experienced in customer service
有客户服务经验
• Computer savvy with intermediate skills in Microsoft Outlook, Word, Excel, Share        Point
熟练使用计算机等相关软件
• Strong command of English language in speaking, reading, and writing
良好的英语听、说、读、写能力