In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。

Supervise the maintenance of service equipment.

监管和维护服务设备。

Monitor standards of guest facilities and services.

监督客人设施和服务标准。

Earns a reputation for fairness and approachability

做到和蔼可亲，平易近人。

Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

确保在职期间和离职后，为客人和人才信息和事务保密。

Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

与所有的酒店客人建立并保持积极的关系。

Adhere to hotel brand standards.

坚持酒店的品牌标准。

Deals diplomatically and skillfully during guest interactions.

有礼貌，有技巧与客户进行接触。

Implements Procedures which enhance the guest experience.

执行正确的程序以提高客人的体验。