Key Accountabilities:
 Provision workstation (account, laptop, mobile). User account administration and configuration.
 Support end user and remotely to remotely to resolve IT related issue.
 Liaise with vendors and responsible for IT support, and all aspects of desktop PCs, notebooks, printers and other peripherals which includes implementation, patching, installation and configuration.
 Adopt a proactive stance in ensuring all personnel at the primary facility receive comprehensive IT support, in collaboration with the IT department to guarantee efficient operational support.
 Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible; escalating incidents to other support teams or vendors where necessary.
 Facilitate network/ server system upgrades and other testing that needs to be completed after normal business hours if needed.
 Installation of network equipment, servers, monitor network bandwidth and utilization, or perform data cabling management are to be expected.
 Configuring and maintaining the networked computer system, including hardware, system software, and applications.
 Researching and recommending new approaches to improve the networked computer system.
 Document the reasons and solution on all system, application downtime.

Technical Skills, experience and knowledge:
 Diploma in Computer science or IT related field.
 3-5 years of experience in IT-helpdesk or Infrastructure field.
 Proficiency in Microsoft tools, such as DNS, storage and networking.
 Basic knowledge of network troubleshooting Ethernet and IP configuration.
 Proven skills in troubleshooting, deployment, and asset management.
 Ability to creatively, decisively and solve problems.
 Good communication skills and able to work independently.
 Ability to manage workload and multitask in a fast-paced environment with changing priorities.
 Willingness to learn new IT technologies.
 Concept on Microsoft Enterprise Product Suite and Active Directory administration is preferable.
 Enjoying interacting and communication with people, and maintaining good rapport with our in-house dept, suppliers and end-users.
 Ability to work collaboratively in a diverse team environment.