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招聘应聘:
招1人;当前21人应聘
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月薪水平:
¥6000-¥8000
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职位类别:
市场/销售类
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工作地点:
太仓城厢
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工作性质:
全职
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作息制度:
双休
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食宿情况:
有工作餐
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工作描述:
职责
Responsibilities
1. 客服专员作为公司面对客户的主要窗口之一,负责接收和处理客户订单和销售预测。负责协调相关部门满足客户需求。
As one of the main window person towards the customer, be responsible for customer orders, forecast receiving and processing. Coordinate with related departments and customer to find solutions to meet customer demands.
2. 跟踪内部订单状态。在产品生产期间如有变更负责与客户沟通。
Follow up internal order processing status. Communicate with customer for changes during the fabrication process.
3. 和相关部门合作确保客户订单的准时交付,并且准备好相关文件。
Together with related departments, make delivery to customers, communicate with related parties to ensure timely delivery, and all relevant documents are in place.
4. 处理客户投诉,协调相关部门提供给客户解决方案。
Take care of customer claims, coordinate with related departments to provide solutions to customer claims.
5. 遵循公司应付帐款的控制原则和程序跟踪客户付款情况。
Follow up customer payments, act in accordance with credit control policy and procedure.
6. 设计适当的绩效衡量模板监控所有客户的KPI指标,并定时报告。
Design proper performance measurement template to monitor KPI performance for all customers and report on a regular basis.
7. 根据已有的流程管理所有文件。
Administrate all documents properly according to established routines.
8. 负责ERP系统中的销售和市场部分的执行。
Be responsible for ERP system implementation in the area of sales and marketing.
9. 协助KAM/AM协调样件和样品制造,并及时交付给客户。
Assist KAM/AM to coordinate prototype and sample fabrication and timely delivery to customer.
10. 定期开展客户满意度调查。
Conduct customer satisfaction survey on a regular basis.
11. 客户信息数据管理。
Manage customer generic data.
任职资格
Post Qualification
(★强制要求Mandatory requirement ◆优选要求Preferred requirement )
★本科学历 Bachelor degree
2. 专业 Major
★不限 None
3. 专业知识和特殊技能要求 knowledge and skills
★熟练运用Microsoft软件,特别是EXCEL。
Be proficient in using Microsoft office software, especially Excel.
★掌握客户服务方面的专业技能。
Possess the professional skills of customer service.
★熟悉制造企业流程,包括订单处理,交付,质量投诉处理和付款管理。
Be familiar with the processes in a manufacturing company, ranging from order processing, delivery and quality claim handling to payment management.
4. 经验 Experience
★2年以上外资企业客服工作经验,并承担过以上工作职责。
Over 2 years experience in customer service in MNC, with exposure to most of the responsibilities listed above.
5. 语言 Language
★大学英语4级,良好的英语口语及书面表达能力。
CET 4th, good oral and written English
◆大学英语6级,优秀的英语口语及书面表达能力。
CET 6th, excellent oral and written English
6. 个人素质 Personality
★具备强烈的责任心和团队合作精神;优秀的沟通和协调能力;能在压力下工作,工作态度积极、高效。
Have strong sense of responsibilities, a good team player; excellent communication and coordination skills; be able to work under pressure; proactive working attitude with high efficiency